MyUHS/CMHC Portal
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UHS Medical Records Access

It is easy for you to access and print your medical records. Access through the MyUHS/CMHC portal.

Accessing Your Records

1

Go to the MyUHS/CMHC portal

2

Navigate through the tabs, including Health Records, Immunization History and Immunization Upload.

3

Select the Print button or right-click to print the report.

If you need assistance obtaining your UHS records, please call the UHS Health Information Management Department at 512-475-8226.

Patient records are available for 10 years after the last activity in the chart.

Records Available in the MyUHS/CMHC Portal

  • Progress notes
  • Procedure notes
  • Discharge summary notes
  • UHS and CMHC visit notes
  • Lab results
  • Radiology reports (request radiology images from UHS Radiology)
  • Certain immunization records, including those listed under:
    • Immunization History — a list of vaccines required for enrollment and any vaccines received while attending UT.
    • Immunizations Upload — immunization records you may have submitted during the enrollment process. If you are unable to view or access records in this tab, please call the Health Information Management Department at 512-475-8226.

You may see results before your provider does. Please give your UHS/CMHC provider at least two business days to review and provide comments. UHS/CMHC staff will contact you in a timely manner when urgent or emergent action is necessary.

Records Available in Med+Proctor

The following records are stored in Med+Proctor and are not available in the MyUHS/CMHC portal:

  • Immunization and medical clearance documents submitted through Med+Proctor for enrollment requirements

To access these records, log in to your Med+Proctor account and view the Documents section.

Records Not Available in the MyUHS/CMHC Portal

  • Anything that was not generated in our electronic health record, PnC or the MyUHS/CMHC portal including referral records, records sent to UHS/CMHC by students or from outside facilities/providers, physically signed consent forms and electrocardiograms generated by UHS.
  • Consultation notes between and among UHS, CMHC and external providers. These must be requested.
  • A note that a healthcare provider or counselor has blocked. In rare cases this may be done to prevent harm, protect security or for a select exceptional reasons.

Important Privacy Considerations

Your counseling and medical records are some of the most private information maintained about you.

Anyone who has access to your UT EID and password will have access to your medical records.

Sharing your UT EID password with anyone else is a violation of the university's Acceptable Use Policy, and it can jeopardize the privacy and security of your personal information. If you have concerns about someone who has access to your EID and password retrieving information about your visits, you can take the following actions:

  • Change your password
  • Ensure Duo is linked only to your personal device and not others. By doing this, you will be alerted via Duo if someone tries to use your EID and password to access your patient portal.
  • Set up an eproxy account for any individual who needs to access specific areas of your university records to complete tasks such as paying bills on your behalf. Rather than using your EID, an eproxy obtains their own EID for this purpose and will not be able to access your counseling and medical records.
  • Have a conversation with the person who has access to your password about why it is important to you to keep your records private.
  • If the above actions are not feasible, speak with your provider about your concern and options for having certain notes blocked. You will still be able to access these notes through a records request.

Use discretion when sharing information from your medical record. For example, if your professor or workplace asks for a visit verification, you do not need to download and send them your entire medical record or notes from your visit.

Additional ways to request UHS Medical Records

In Person

  • Complete and sign this form - Authorization for Release of Medical Records (PDF)
  • Log into the MyUHS/CMHC portal
  • Click on Messages
  • New Message
  • Compose a new Secure Message to "I want to submit a form, photo or medical record related to a UHS appointment" with any details and add the completed authorization form as an attachment. (A copy of your ID is not necessary when sending in the portal.)
  • If a copy fee is required for records being sent directly to you rather than a healthcare provider, you will be notified before your request is processed. Call the HIM Office at 512-475-8226 if you have any questions.

You will be notified when the records are ready.

To receive the copies in person:

  • Come to the check-in desk of the Primary Care clinic located on the 2nd floor of the SSB.
  • Bring your valid photo ID.

By Mail

Send the following items to the address listed below:

  • A completed and physically signed Authorization for Release of Medical Records (PDF).
  • A legible photocopy of your valid photo ID.
  • A check or money order for payment to:
    University Health Services
    ATTN: Record Release
    100 West Dean Keeton St. STOP A3900
    Austin, TX 78712-1107

By Fax

Fax the following to 833-285-1616.

To Authorize UHS to Discuss Your Medical Records with a Third Party

  • Call UHS at 512-471-4955 press option 1 to speak to a staff member.
  • The staff member will add the Verbal Disclosure of Health Information consent form to your MyUHS/CMHC portal for you to fill out and sign.

Alternatively, you may complete the Consent for Verbal disclosure of Health Information form and mail or fax it to UHS with a copy of your photo ID.

Fax
Fax: 833-285-1616

Mail
University Health Services
ATTN: Record Release
100 West Dean Keeton St. STOP A3900
Austin, TX 78712-1107

Sharing Outside Medical Records with UHS Providers

If you have medical records from a previous provider that you would like to share with a UHS provider:

  • Make an appointment to be seen by a UHS provider.
  • Then fax, mail or bring the paper copies with you to your appointment.

Fax
Fax: 833-285-1616

Mail
University Health Services
ATTN: Record Release
100 West Dean Keeton St. STOP A3900
Austin, TX 78712-1107

Record Copy Fees

There may be a $25 fee for copies of records, regardless of whether the request is submitted in person, by fax or by mail. You will be notified in advance before your request is processed.

Payment options include:

  • Debit or credit card by phone through the Healthyhorns Billing Office
  • Check payment through Texas One Stop
  • For current students, charges can be applied to your What I Owe

Once payment is received, your request will be processed promptly.