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AlcoholEdu
Troubleshooting

Technical Support (866) 384-9062

For 24/7 Online Technical Support, click on the Help button located in the upper right hand corner of every screen in the AlcoholEdu program. Students do not need to be logged in to access this feature. Select the "Request Support Tab" for more contact options.

Please contact 24/7 Tech Support toll free at (866) 384-9062. A support representative will be happy to assist you.

If you have any questions on the programming that UT offers, please feel free to contact the UT AlcoholEdu Implementation Team at:

ut-alcoholedu@utlists.utexas.edu

program instructions due dates the program parents or guardians

Need to Retake the Exam?

Use your existing account to log in to AlcoholEdu and click on the link at the top of the screen that will allow you to retake the course. Trouble viewing the course media?
  1. Select "Audio Only" for the Media Option on the MEDIA SETTINGS page (Media Settings link is in the upper right hand corner of the AlcoholEdu screen).
  2. Do not play music or run video clips on your computer (CD, MP3s, other websites, etc.) while viewing the course.
  3. Do not have any other programs or applications running on your computer while viewing the course.
  4. Access the program at a different time of day (during non-peak hours, i.e. morning).
  5. Do not use your wireless connection. Connect directly to the Internet for a faster Internet connection.


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